FAQs

Click on one of the colored tabs below get answers to your most frequently asked questions or FAQs.

Got Questions? We've Got Answers!

Welcome to our FAQ’s page where you will find answers to the most commonly asked questions.

  • What types of materials are your lapel pins made from?

    All of our lapel pins are made from copper, iron or brass. The pins can be plated in gold, silver, nickel, copper or antiqued.

  • What do I need to provide for you to create a design?

    To create your lapel pin, all we need is your vision. If you have a logo or design, that would be great. Our graphic artists will create your custom pin design based on the information you provide us as well as make suggestions during the process to ensure you receive the best pin results possible. Please visit our Design Suggestions 101 page for more details on how to create a perfect custom lapel pin.

  • What about trademarks and licenses?

    Customers are responsible for obtaining permission for using trademarked material in the reproduction of lapel pins or any other product Pinnacle Pins may produce. Pinnacle Pins assumes that the customer has the rights for the usage of all trademarked or copyrighted logos/designs. Pinnacle Pins assumes no liability in any trademark or copyright infringement disputes.

  • What type of format does my pin design need to be in?

    While vector art is the preferred choice (AI or EPS), we can gladly work with any of the following type of files; .jpeg, .gif, .png, .ppt, .doc, .pdf, .bmp, .tiff, .psd. We can also work with scanned images & fax’s. Pinnacle Pins offers free lapel pin design and consultation, so do not be limited by your resources. We are happy to assist you in any way we can.

  • Will the colors from my art or picture be the same on the design?

    We make every attempt to match colors as closely as possible to the original artwork. There are times where an exact color match is not always possible. If color match is critical, please send PMS #’s (Pantone) to verify color.

  • What is the most popular size for a lapel pin?

    There is no most popular size. It all depends on the reason for the pin, who will wear it and the design or the shape of the lapel pin. In most cases, people do not like to wear a lapel pin larger than 1”- 1.25″.

  • Can you duplicate an existing lapel pin I already have?

    Yes we can. We can duplicate any existing pin exactly. All you have to do is send it to us and we will return the original pin with your order. Your original pin will not be damaged.

  • What is the minimum number of pins that I can order?

    We do not have any minimum order, but the best prices start at 100-200 pcs per design. If you need a smaller quantity please let us know and we can provide you a quote. Please visit our Request a Quote page to let us know how many pins you need.

  • How much do custom lapel pins cost?

    The price of the lapel pin is determined by the size, color, quantity, and what production method is used to produce your pin. Please visit our Lapel Pin Pricing Page for more info or contact us for a more accurate quote.

  • What is the production time for custom lapel pins?

    Normal Production time is 7-10 days. Once your lapel pins are finished production, the order will be shipped via UPS Overnight free of charge.

  • Do you offer a rush service?

    All of our lapel pins are produced in the fastest possible time of 7-10 days. If you are working with a tighter deadline, please let us know and we will do our best to see if we can accommodate your request.

  • What options for attachments do you offer for lapel pins?

    A standard attachment is an 8 mm post with butterfly metal clutch or rubber clutch attachment at no charge. Other attachment options include magnetic back, deluxe clutch & safety pin. In addition, you can turn almost any pin into a tie tack stickpin, cufflinks, money clip, tie bar, earrings, keychain or a zipper pull. Visit our Attachments page for more information.

  • How are your pins packaged?

    All pins are individually poly bagged for protection. We offer several pin packaging options such as plastic jewel boxes, velvet boxes, velvet pouches and cards.  Visit our Packagingpage for more information.

  • Do you guarantee your lapel pins?

    Pinnacle Pins backs each product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge) any defective custom product. We require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this question, the term “defect” or “defective” means a manufacturing error.

  • Is it possible to get a sample of my lapel pin before I order?

    We would be happy to provide you with pre-production samples before we go to mass production. There is a Die Charge for each design. This charge is credited back with your order if there are no changes. Pin samples take about 2 weeks. After sample approval, mass production of the pins is an additional 2 weeks. Please allow enough time to meet your deadline if requesting samples.

  • What payment methods do you accept?

    We accept all major credit cards (including government purchasing cards), checks and contracts/purchase orders from federal organizations only. Payment is due at the time of the order if paying with credit card or check. Purchase orders are Net 30 unless otherwise noted.

  • Do you ship to APO & FPO addresses?

    Yes we do.

  • How do I place an order?

    Ordering your custom lapel pins is very easy. Just request a quote, call us, email or fax your design idea or just mail us your pin that you would like to duplicate.